Warranty Claim

Warranty Policy & Claim Information

At Dekord, we design and manufacture our products with durability, performance, and safety in mind. To ensure customer peace of mind, all Dekord cables come with a 1-Year Limited Warranty covering manufacturing defects and functional issues under normal use.

Warranty Coverage

Dekord’s warranty applies to:

Manufacturing defects in materials or workmanship.
Functional issues under normal, intended use of the product.
Connector failure, internal wire breakage, or non-functionality within the warranty period.

Warranty Does Not Cover

The warranty does not cover damage caused by:

Normal wear and tear, cosmetic scratches, or surface damage.
Misuse, abuse, or improper handling (e.g., bending beyond design limits, pulling with force, crushing, twisting).
Exposure to liquids, fire, extreme heat, or hazardous environments.
Modifications, tampering, or repairs carried out by the customer or third parties.
Damage caused by third-party adapters, uncertified chargers, or non-compliant devices.
Accidental damage, negligence, or intentional destruction.

Warranty Period

All Dekord cables: Flat 1-year warranty from the date of original purchase.
Customized cables: Covered only for functionality issues under normal use but are not eligible for refund.

How to Make a Warranty Claim

Contact us at dekord.legal@gmail.com with:

Proof of purchase (invoice/order number).

Photos or videos clearly showing the defect.

A brief description of the issue.
Our support team will review your claim within 3–5 business days.
If approved:

You may be asked to ship the defective product back to our return address.

Once verified, we will send you a replacement product free of charge.

In cases where the same product is unavailable, an equivalent or upgraded replacement may be provided.

Return Shipping for Warranty Claims

If product defect is confirmed: Dekord will bear all shipping and replacement costs.
If no defect is found: The customer will be responsible for both return and reshipping costs.

Scam & Fraud Protection

To maintain fairness for all customers, Dekord reserves the right to:

Reject claims with insufficient or falsified proof.
Deny warranty if the returned product is different from the one originally purchased.
Request unboxing videos, device test proofs, or additional verification if needed.
Blacklist accounts repeatedly attempting fraudulent claims.

International Warranty Claims

Customers outside Pakistan are eligible for warranty claims.
International return shipping costs may be the responsibility of the customer if the defect cannot be verified remotely.|
Replacement products will be shipped only after verification.