At dekord, we design and manufacture every product with durability, performance, and safety in mind. To ensure customer confidence, all dekord cables come with a 1-Year Limited Warranty covering manufacturing defects and functional failures under normal use.

Warranty Coverage

This warranty applies to:

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  Manufacturing defects in materials or workmanship.
  
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  Functional issues under normal, intended use.
  
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  Connector failure, internal wire breakage, or non-functionality within the warranty period.
  

Warranty Does Not Cover

This warranty does not apply to damage caused by:

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  Normal wear and tear, cosmetic scratches, or surface damage.
  
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  Misuse, abuse, or improper handling (bending, pulling, twisting, or crushing).
  
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  Exposure to liquids, fire, extreme heat, or hazardous environments.
  
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  Unauthorized modifications, tampering, or repairs.
  
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  Use with uncertified chargers, third-party adapters, or non-compliant devices.
  
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  Accidental damage, negligence, or intentional destruction.
  

Warranty Rules & Replacements

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  Warranty covers replacement only, not refunds.
  
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  Replacements will only be provided for the exact same product variant (color, model, material).
  
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  Substitutes, exchanges for different variants, or upgrades are not allowed.
  
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  If a product is discontinued or unavailable, dekord may provide the closest equivalent, subject to approval.
  

Claim Process

1. 
   Contact Us: Email support@dekord.online with your order number, proof of purchase, and clear photos/videos of the issue.
   
2. 
   Verification: Our support team will review your claim within 3–5 business days. In some cases, additional proof such as unboxing or usage videos may be required.
   
3. 
   Return (if needed): You may be asked to send the product back for testing at our lab.
   
4. 
   Approval: If the defect is confirmed, we will ship a replacement free of charge within 3–5 business days.
   

Shipping Costs

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  If a genuine defect is confirmed: dekord will cover all return and replacement shipping costs.
  
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  If no defect is found: the customer must pay all return and reshipping costs.
  

Scam & Fraud Protection

To protect genuine customers:

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  Claims with falsified or insufficient proof will be rejected.
  
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  Returned items that are different from the original purchase will void the claim.
  
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  dekord reserves the right to request additional verification (videos, tests, receipts).
  
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  Accounts found attempting repeated fraudulent claims may be blacklisted permanently.
  

International Warranty Claims

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  Customers outside Pakistan are eligible.
  
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  If defect cannot be confirmed remotely, international customers must cover return shipping.
  
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  Replacements will be shipped only after verification.
  

Official Warranty Contact

📧 Email (Claims & Support): support@dekord.online

📞 Phone (Support Line): +92 339 0166442

📍 Return Address:

A2 Third Floor, New Dil Jan Plaza, Achini Ring Road

Peshawar 25000, Pakistan

Important Notes

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  Warranty = replacement only, no refunds. Refunds fall under the separate Refund Policy.
  
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  Warranty period starts from the original date of purchase.
  
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  Warranty is valid for one replacement per item within the coverage period.